Legal

Terms & Conditions

Last updated: 17 August 2026

These terms govern your use of cadenceengine.ai and the services provided by Cadence Engine (Pty) Ltd ("Cadence Engine", "we", "us"). By using the site or our services, you agree to them.

1. Services

Cadence Engine provides AI-assisted answering, calling, texting, lead follow-up, review generation and paid advertising services to businesses. The scope, fees and duration of any engagement are set out in a separate written agreement between us and the client.

2. Use of the site

You agree not to misuse the site, interfere with its operation, attempt unauthorised access, or use it for any unlawful purpose. All content, branding and marks on this site are owned by Cadence Engine and may not be reproduced without permission.

3. Client responsibilities

Where we send messages on a client's behalf, the client is responsible for ensuring that all contacts supplied to us have given valid consent to be contacted, and that the client complies with applicable telecommunications, marketing and data protection law in their jurisdiction.

4. No guarantee of results

Figures quoted on this site are examples drawn from past engagements. Results vary by practice, market, budget and execution, and nothing on this site is a guarantee of any specific outcome. Any performance guarantee applies only if expressly stated in a signed agreement.

5. Fees and payment

Fees, billing cycle and cancellation terms are set out in the applicable service agreement. Unless stated otherwise, fees are non-refundable once a billing period has begun.

6. Limitation of liability

To the maximum extent permitted by law, Cadence Engine is not liable for indirect, incidental, special or consequential damages, or for lost profits or revenue, arising from your use of the site or our services. Our total liability is limited to the fees paid to us in the three months preceding the claim.

7. Governing law

These terms are governed by the laws of the Republic of South Africa, without regard to conflict-of-law principles.

8. SMS / Text Messaging Terms & Conditions

These SMS Terms apply to the Cadence Engine text messaging program. By opting in, you agree to them.

Program description

Cadence Engine sends text messages to individuals who have provided express written consent. Messages may include appointment scheduling and reminders, replies to your enquiries, account and service notifications, and occasional promotional offers.

How to opt in

You may opt in by checking the SMS consent box on a form on this website, by texting us first, by providing your number and consent verbally or in writing during a call or appointment, or by submitting a form at an event. Consent is never pre-checked and is always separate from any other agreement.

Consent to receive text messages is not a condition of purchasing any goods or services.

Message frequency

Message frequency varies based on your interaction with us, and is typically 2–6 messages per month.

Cost

Message and data rates may apply. These are charged by your mobile carrier and are your responsibility. Cadence Engine does not charge for the messages themselves.

How to opt out

Reply STOP to any message at any time to unsubscribe. You will receive one final message confirming that you have been unsubscribed, after which no further messages will be sent. You may also email [email protected] or call +1 334-621-6513 to be removed. To rejoin, opt in again using any of the methods above.

How to get help

Carriers and delivery

Carriers are not liable for delayed or undelivered messages. Delivery is subject to effective transmission by your mobile carrier and is not guaranteed. Supported carriers may change without notice.

Privacy

We do not sell, rent, or share mobile opt-in data, SMS consent, or phone numbers with third parties or affiliates for their own marketing purposes. Mobile information is shared only with subprocessors that deliver the messaging service on our behalf, and never for marketing or promotional purposes. See our Privacy Policy.

Eligibility

You must be at least 18 years old and the account holder of, or authorised user of, the mobile number you provide.

Changes

We may modify or discontinue the messaging program or these SMS Terms at any time. Continued participation after a change constitutes acceptance of the revised terms.

9. Contact us

Cadence Engine (Pty) Ltd
8 Selati Waterlake Farm Estate, Boschkop Rd, Pretoria, Gauteng 0034, South Africa
Email: [email protected]
Phone: +1 334-621-6513