Legal

Privacy Policy

Last updated: 17 August 2026

Cadence Engine (Pty) Ltd ("Cadence Engine", "we", "us") respects your privacy. This policy explains what information we collect, how we use it, and the choices you have. It applies to cadenceengine.ai and to the services we provide to our clients.

1. Information we collect

  • Contact details you give us — name, practice name, email address, mobile phone number, and anything you write in a form or message.
  • Communication records — calls, text messages, emails and chat conversations with us, including consent records and timestamps.
  • Usage data — pages visited, referring site, browser and device type, collected through standard web logs and analytics.

2. How we use your information

  • To respond to your enquiry and schedule your gameplan call.
  • To provide, operate and improve our services.
  • To send you service messages, appointment reminders and — where you have given consent — marketing messages by email or SMS.
  • To keep records required by law, including proof of messaging consent.

3. Mobile information and SMS consent

We do not sell, rent, or share mobile opt-in data, SMS consent, or phone numbers with third parties or affiliates for their own marketing purposes. No mobile information is shared with third parties for marketing or promotional purposes under any circumstances.

Text messaging originator opt-in data and consent are not shared with any third party, except with subprocessors acting strictly on our behalf to deliver the messaging service itself (for example, our messaging platform and telecommunications carriers). Those providers are contractually restricted from using the data for any other purpose.

You provide your mobile number and consent voluntarily. Consent to receive text messages is never a condition of purchasing any product or service. You may withdraw consent at any time by replying STOP to any message, or by emailing [email protected]. Full messaging terms are set out in our SMS Terms & Conditions.

4. When we share information

We share personal information only in these limited situations:

  • Service providers who help us operate — hosting, CRM, messaging and email delivery, analytics — bound by contract to protect it and use it only for us.
  • Legal requirements — where we must comply with applicable law, regulation, legal process, or an enforceable government request.
  • Business transfer — in connection with a merger, acquisition or sale of assets, subject to this policy.

We do not sell your personal information.

5. Cookies and analytics

We use cookies and similar technologies to run the site and understand how it is used. You can control cookies through your browser settings; disabling them may affect how parts of the site work.

6. Data retention

We keep personal information for as long as needed to provide our services and to meet legal, accounting or reporting obligations. Messaging consent records are retained for the period required by applicable telecommunications regulations.

7. Security

We use reasonable administrative, technical and physical safeguards to protect your information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

8. Your rights

Depending on where you live, you may have the right to access, correct, delete, or restrict use of your personal information, to object to processing, and to data portability. U.S. users may have rights under HIPAA (for protected health information handled on behalf of covered healthcare practices), CCPA/CPRA and other applicable state privacy laws; users in other jurisdictions may have rights under GDPR or similar laws. To make a request, email [email protected].

9. Children

Our services are not directed to children under 18, and we do not knowingly collect their personal information.

10. Changes to this policy

We may update this policy from time to time. We will post the revised version here and update the "last updated" date above.

11. Contact us

Cadence Engine (Pty) Ltd
8 Selati Waterlake Farm Estate, Boschkop Rd, Pretoria, Gauteng 0034, South Africa
Email: [email protected]
Phone: +1 334-621-6513